Description
JOB DESCRIPTION Essential Job Duties and Responsibilities:
- Audits and processes complex and difficult policy files.
- Trains employees assigned to perform policy auditing and processing duties.
- Develops and maintains resources needed in training new and current employees.
- Serves as a resource person for auditing and policy processing questions and problems for MPCI Department.
- Updates Department Supervisor and department staff members on procedures and system changes.
- Reviews new software releases and upgrades to the policy processing system and tests for accuracy.
- Assists Department Supervisor to analyze and resolve work problems and assists staff in solving work problems.
- Assists Department Supervisor to organize the workflow through the department.
- Monitors processing deadlines and work output of the department to ensure that processing deadlines are met.
- Examines insurance documents such as applications, production reports, acreage reports, and applies underwriting rules.
- Communicates with agents, field personnel about crop insurance programs.
- Analyzes data and updates records.
- Audits outgoing reports and policy forms for accuracy.
- Assists with other duties as necessary.
- In-depth knowledge of MPCI program and specialty programs and the applicable underwriting rules and procedures.
- Ability to positively direct the work of others, including the ability to make and communicate work assignments and resolve issues affecting staff members.
- Ability to train new employees about job tasks and to update current employees about process changes.
- Ability to comprehend agents' questions and concerns over the telephone and to provide correct, courteous answers.
- Ability to organize and prioritize multiple tasks.
- Ability to effectively communicate and maintain business relationships with company personnel, outside resources and customers.
- Ability to apply company terminology, procedures, and systems.
- Ability to learn and develop skills in the use of department equipment.
- Ability to perform basic and complex mathematical calculations.
- Ability to remain calm and professional.
- Ability to work from oral and written communications.
- Ability to work well with people in a team environment.
- Ability to maintain confidentiality.
- Ability to assist in other work-related areas as required.
QUALIFICATIONS
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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