Description

Bring your Expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Special Credits Specialist you will get to support Credits Officers with administration of problem credit loans, along with preparing management reports and administration of reporting. You're a team player and you get to participate in the ownership of Chase's internal customer satisfaction through timely follow-up and resolution of issues. If you are someone who enjoys a collaborative environment this could be your next role. We work closely together as a unit and are opening our doors to new members that have a team-player mindset. No day is the same here, and you'll be able to get creative when it comes to problem solving.

Job Responsibilities

• Manage all aspects of the loan process and follow up on vendor work to ensure completion.
• Coordinate loan documentation and facilitate successful loan closings.
• Generate and work reports to support the workout process, including maturity, delinquency, and exceptions.
• Contact customers via email or letter to request required financial information.
• Process advances, payments, overdrafts, invoices, check requests, booking packages, maintenance requests, and research requests.
• Handle mail processing, including sending legal packages and loan documentation to outside counsel.
• Adhere to regulatory requirements and compliance standards in all activities.
• Multi-task efficiently and maintain a strong sense of urgency in daily operations.
• Pass quality control and quality assurance tests on all tasks performed.

Required Qualifications, Capabilities, and Skills

• Requires 2+ years of total related experience in the financial industry or similar position in business loan processing, commercial lending support environment and/or loan operations. Along with having the ability to review and understand complex loan structures and business loan documentation.
• Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the customer.
• Proficient in Microsoft applications: Excel, Word, PowerPoint, SharePoint, and Outlook.
• Demonstrated analytical/problem solving & follow-up skills.
• General administrative skills: filing, typing, and organizing information.
• Excellent oral and written communication skills, and ability to focus on accuracy with attention to detail.
• Work effectively in a team environment, while assuming individual responsibility. A self-starter, and an independent thinker.

Preferred Qualifications, Capabilities, and Skills

• College degree preferred or High school degree/GED or foreign equivalent
• Working knowledge of the Bank's products, services, policies/procedures and ability to follow policies/procedures.
• Creative/Innovative process improvement skills

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.\n